Why am I seeing this ad?

Bramah Locks & Alarms

Alarms, Auto Locksmith, Locksmith, Burglar Alarms & Security Systems, Cctv Installers, Emergency Locksmith

Upgrade this listing

Website | 020 3151 2576
7 Goodge Pl, London W1T 4SF, UK

Opening Hours:
Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Area Served:
Within 4 miles (6.4km) of 7 Goodge Pl, London W1T 4SF, UK
Get more exposure

Google Rating: 3.9 out of 5 stars (28 total ratings)

Helena S
1 Star
I am writing this to address an incident involving a continuous alarm from my neighbor's property, which has significantly disturbed the peace of our street for over 20 hours. Despite multiple attempts to contact the owner and your team for assistance, the issue remains unresolved. While I comprehend the procedural constraints that prevent your engineers from disabling the alarm without the property owner's direct request, I am perplexed by the apparent lack of alternative solutions in such circumstances. The insistence on the owner's involvement, despite their unavailability, raises concerns about the effectiveness of response protocols, especially during off-office hours. Additionally, it was disheartening to learn that the engineer dispatched was reluctant to address the issue due to uncertainties regarding payment. I believe that such situations should be managed with a view toward community welfare and noise pollution reduction, given that customer details are presumably retained within your systems. I urge your team to reconsider the response approach to similar situations in the future, ensuring that community peace is not compromised and that there is a clear pathway to resolution even when direct authorization from a property owner is not immediately obtainable.
Monday 25th March 2024
Anna E
1 Star
This past weekend, a distressing incident involving Bramah Locks & Alarms severely disrupted our community. An alarm at a neighbor's property erroneously activated, causing considerable disturbance to the entire street. Numerous families, in their distress, reached out to the alarm company, local police, and Westminster council for resolution. Unfortunately, despite the council's directive for immediate action, Bramah Locks & Alarms' response was markedly inadequate. Their out-of-hours service, purportedly designed to handle such emergencies, failed to recognize the property owners within their system, complicating efforts to address the alarm's incessant noise promptly. It took an arduous 20 hours before contact was finally made with the property owners (from the neighbours) to inform them of the ongoing situation. Despite the clear oversight and the inconvenience caused to the neighborhood, Bramah Locks & Alarms maintains a stance of no wrongdoing, suggesting an alarm should continue indefinitely until the property owners intervene personally. This approach is not only dismissive of community peace but also highlights a significant gap in their emergency response protocol and customer service. Such an attitude and service shortfall demonstrate a lack of responsibility and care for the community's well-being, marking a disappointing experience with Bramah Locks & Alarms.
Monday 25th March 2024
Ivan Majić
5 Star
Fast service, exceptional locks with a great history They are the only ones that I have found that copy barrel keys
Saturday 4th May 2024
Ian Fraser
5 Star
Delighted with the service I have received from Bramah UK. Rang to request a service of my alarm and was offered that afternoon or the next day. Engineer arrived promptly. Very helpful and professional. Suggested an upgrade to my existing alarm but not at all pushy and fitted this there and then. Very impressed with the whole experience and would definitely recommend this company. Thanks Again
Thursday 4th April 2019
Mallory E
5 Star
Wonderful service, I highly recommend this place. I had an old lock on a piece of carry-on luggage that would not open. The lady at the front desk was very lovely and helped me straight away. She also refused to charge me for removing the lock. Thank you Bramah Locks and Alarms! Much appreciated
Friday 29th April 2022